Support

If you have a question or a problem with SleepBit, we are happy to help.

Contact us

• Email: support@lynkapp.cc
• We aim to reply within 3 business days.
• Please include your phone model, Android version, app version and what happens so we can help faster. You do not need to send any recordings.
• To delete your account or data, see Delete your account and data.

Frequently asked questions

Recording stops during the night

• Check that the microphone permission is "Allowed".
• Do not let the phone's power saving (battery optimisation) restrict SleepBit. If the app asks, choose "Allow".
• The SleepBit notification must stay in your notification area while recording. Turning it off or force-stopping the app stops recording.
• Keep the phone plugged in and near your pillow for the most reliable recording.

The alarm did not ring

• In Settings, allow SleepBit's "Alarms & reminders" (exact alarm) permission.
• Check that Do Not Disturb or the phone's app power settings are not blocking it. Alarms are a convenience, so use another alarm for important appointments.

How do I connect a wearable?

• Make your band's app write data to Health Connect, then turn on the integration in the SleepBit profile and allow reading heart rate, blood oxygen and sleep. Data appears after the band syncs. This feature is optional.

Where are my snoring recordings stored?

• Only on your device. They are not uploaded and are removed when you uninstall the app.

If I snore, do I have sleep apnea?

• Not necessarily. SleepBit does not diagnose conditions. Read the Health information notice and talk to a clinician if you are worried.

I want to cancel my subscription

• Open the Google Play app and go to Payments & subscriptions > Subscriptions > SleepBit to cancel. You keep access until the end of the period you paid for. Uninstalling the app or deleting your account may not cancel the subscription automatically.

I want a refund

• You can request a refund through Google Play. If you need help, email us with your purchase details (order number).

I see ads

• Free users see an ad before the morning analysis result. Subscribers see no ads. You can turn off personalised ads in Android Settings > Google > Ads.